My Support
Get help quickly with the Just In Tech support tools. Start a remote support session, log a new ticket, access your customer portal, or open your documentation centre, all from one simple page.
Remote Support
Connect securely with a technician.
Remote Support allows our team to assist you quickly without needing to visit onsite. Use this when a technician asks you to start a remote session.
Log a Ticket
Tell us what you need help with.
Logging a ticket keeps your request organised and ensures it reaches the right person. Include as much detail as possible so we can triage and respond efficiently.
Customer Portal
View your account and support activity.
Access your tickets, estimates, invoices, and customer information through the portal. This is useful for checking progress and keeping track of requests.
Doc Center
Find useful guides and documentation.
The Doc Center gives site admins access to helpful documentation, resources, and guides. It keeps key information organised and easier to find when your team needs it.
How to get faster support
A little detail upfront helps us understand the issue, prioritise correctly, and get your team moving again faster.
Describe the issue clearly
Tell us what you were trying to do, what happened, and whether you saw any error messages.
Tell us the impact
Let us know whether one person is affected, multiple people are affected, or your whole business is blocked.
Add screenshots if possible
Screenshots, device names, and examples help us understand the issue sooner and reduce back-and-forth.
We’re here to help
Use the support options above to get help from Just In Tech. Logging a ticket is usually the best first step because it keeps everything tracked, prioritised, and visible to our team.