Managed Services

Our managed services packages are designed to keep your devices running smoothly but with a strong emphasis on security.

We have three tiers for your computers, Security+, Standard and Advanced, for pricing or to organise a free no obligation IT Audit please contact us or call us on 06 843 8363.

FAQ's

"Managed" means we take a proactive approach to overseeing your PCs and servers. Our comprehensive managed services include active monitoring of your antivirus, hardware, backups, and Managed Detection and Response (MDR). This is facilitated through our Support Agent, which is installed on each PC and server to continuously monitor system health and report back to our team of technicians.

MDR enhances our services by providing real-time threat detection and response, leveraging advanced cybersecurity measures to identify and mitigate potential threats before they cause harm.

While not all hardware or software issues can be predicted, our monitoring significantly reduces the risk by identifying potential problems early and allowing for timely intervention.

You sure can, here's a quick comparison guide to our managed plans.

Managed Detection and Response (MDR) is a comprehensive security service designed to protect our clients from evolving threats. Our MDR service is actively monitored by a team of over 200 ThreatOps professionals based in Australia, England, and the USA, ensuring round-the-clock vigilance.

We leverage Microsoft Defender for its robust malware and virus detection capabilities, known for high detection rates of known exploits. However, we go beyond basic antivirus protection. Our MDR adds an extra layer of security with real human monitoring to identify unknown vulnerabilities and suspicious activities, providing a more dynamic and responsive defense.

Endpoint Detection and Response (EDR), part of our MDR service, is a cybersecurity technology that continuously monitors endpoints (devices like computers and mobile devices) to detect, analyse, and mitigate potential cyber threats. This proactive approach helps to quickly identify and neutralize malicious activities, keeping your business secure.

Managed Detection and Response (MDR) for Microsoft 365 is a specialised security service that ensures your cloud environment is protected 24/7 from cyber threats. Our MDR for 365 service leverages a team of over 200 security experts based in Australia, England, and the USA, providing constant vigilance and rapid response to any suspicious activity.

Microsoft 365 is a crucial part of your business and protecting it from potential breaches is essential. Our MDR service uses advanced detection techniques to identify early signs of cyberattacks, such as unauthorized access or email manipulation. With real-time monitoring and human oversight, we can quickly isolate compromised accounts and mitigate threats before they escalate.

Key Benefits of Using MDR for Microsoft 365:

1. Faster Threat Detection: Utilising behavioural baselines and advanced analytics, we detect threat activities at their earliest stages.
2. Quicker Response and Remediation: Our Security Operations Center (SOC) team analyses threats around the clock, providing precise remediation steps and eliminating false positives.
3. 24/7 Protection: Enjoy peace of mind with continuous monitoring.

Protect your cloud environment with Managed Detection and Response for Microsoft 365 and give your 24/7 operations the 24/7 protection they deserve.

Managed Backups are tailored for our managed clients, ensuring seamless monitoring of your servers, PCs, and cloud-based services like Microsoft 365 (included by default) and Google G-Suite (optional). Our single pane of glass system allows our analysts to actively monitor your systems, detect any issues, and resolve them proactively without disrupting your workday.

* PC Backups: Typically cover all your documents, photos, and files located in your user folder.
* Server and Application Backups: Utilise Image-Based Backup to capture the Operating System, programs, and files.
* Microsoft 365 Backups: Include your emails, OneDrive, and SharePoint sites by default.
* Additional Backups: Desktop and server backups are available as addons for comprehensive data protection.

Managed Updates is specifically designed for our managed clients, we're monitoring your servers and PC's to ensure that they are all upto date with the latest security patchs from Microsoft and common third-party applications.

We can monitor using our single pane of glass system I.e., our analysts are actively monitoring your systems and can see if there's any issues and proactively resolve them without interfering with your days' work.

There are too many supported Third-Party applications to list, but most commonly installed applications such as Adobe PDF Reader, Java, Chrome, Firefox etc are supported.

To many too list, but most common checks are:

  • Antivirus Installed and up to date
  • Hard Drive SMART Failure
  • Device Manager Issues
  • Low Hard Drive Space
  • Operating System Corruption (and automated repair)
  • Windows Upgrade Compatibility

Please note:
1. Some things can't be foreseen through monitoring, and we rely on the end user to let us know about issues. We have multiple ways for end users to raise tickets such as emailing [email protected] or using our "Support Agent" (running in the system tray (bottom right)).
2. Unmanaged devices such as Network devices are not managed by our RMM (Remote monitoring and management) tool, these are usually managed independently via the provided vendor tools and alerts are pointed to our ticketing system.

While a lot of what we do is automated we do have real technicians monitoring dashboards and picking up tickets that are automatically generated by our Support Agent or tickets raised by end users.

Here's some examples of what our technicians see, a lot of the dashboards are very visual so it helps them quickly identify any issues.

What we see:

Managed Detection and Response (MDR) Panel

Our technicians can easily view and track any incidents or investigations

Backups Panel

Our team can view at a glance all of our clients' backups and see if any are having issues, these are then remediated.

Ticketing System

All information from the systems that we use to monitor and maintain your systems feed into our ticketing system so we can easily track and resolve any requests or issues.

The included support is for remote and phone support options and a typical ticket can be resolved in 15 minutes, for more complex tickets it may take longer.

For onsite support it is charged at our standard hourly rate.

Helpdesk

There are multiple ways to raise a ticket with our support technicians.

Use our managed services application to raise a ticket.

  1. On your computer go down to the System Tray (bottom right) and click on the up arrow to show all of the icons.
  2. Click on the "Just In Tech Support Agent" icon.
  3. Click on "Log a support ticket".
  4. Complete the form as best as possible and click on "Send Request".
  5. A technician will now be in touch.

Email our helpdesk

  1. Use your email application or webmail to send an email to [email protected]
  2. A technician will now be in touch.

Call us 

  1. Call us on 06 8438363 and we will raise a ticket for you.

Terms and Conditions

All charges are monthly and per PC/Server. All charges are excluding GST.

The included support is for remote and phone support options and a typical ticket can be resolved in 15 minutes, for more complex tickets it may take longer.

For onsite support it is charged at our standard hourly rate.

Helpdesk

There are multiple ways to raise a ticket with our support technicians.

Use our managed services application to raise a ticket.

  1. On your computer go down to the System Tray (bottom right) and click on the up arrow to show all of the icons.
  2. Click on the "Just In Tech Support Agent" icon.
  3. Click on "Log a support ticket".
  4. Complete the form as best as possible and click on "Send Request".
  5. A technician will now be in touch.

Email our helpdesk

  1. Use your email application or webmail to send an email to [email protected]
  2. A technician will now be in touch.

Call us 

  1. Call us on 06 8438363 and we will raise a ticket for you.

Managed Backups

We can tailor a backup package to suit your business and backup your servers, NAS, computers and cloud accounts. All options are actively monitored by our team.

Options

  • Server backup - Full backup for your server(s) (System state, file level and service aware (Exchange, SharePoint etc)), regular verification of backups by booting up the server in a virtual environment, bare metal, virtual and file level restore and more.
  • PC backup - Full backup for your computers(s) (System state, file level), regular verification of backups, bare metal restore and more.
  • NAS Backup - Full backup for your NAS(s) (file level), regular verification of backups.
  • Documents only backup - Ideal for workers on the road or workers who save to their desktops and not on the servers share drives. Backs up all Microsoft Office documents and PDF documents and more (Please note that this does not backup image and video files).
  • Microsoft 365 backup - Retain ownership of your Microsoft 365 data and backup your Email, OneDrive and SharePoint sites.

Microsoft 365 Managed Emails

Let us proactively manage your email accounts, including tracking any unauthorised access to your business email accounts.

Brother Managed Print Services

We've partnered with Brother to bring you a fixed cost printing solution.

** Included time can be used for one onsite visit or multiple remote/phone support sessions. Time over and above the included hour(s) is charged at our standard rate. Time is not carried over from month to month, although if you have a big project/migration this can be negotiated in advanced. Discounted rate for ad hoc work not covered by agreement.