Managed Services (MSP)

Let Just In Tech manage your technology, we will make sure that all of your devices are running smoothly by proactivley monitoring your technology and ensuring that all computers and servers are running optimally with minimal impact to end users.

We have tailored Managed Services plans to suit businesses of all sizes, please call on 06 8438363 to discuss.

Standard (PC)

$75 Per Month/PC*

Ideal for Soletrader / home business
Windows & Third Party Patching 
Fully managed Antivirus
Hardware Monitoring 
Daily Cloud Backup of your PC
Includes up to 30 minutes remote and phone support**
Priority Support
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Advanced Security (PC) Includes everything in Standard, plus:

$120 Per Mth/PC*

Ideal for businesses using local & cloud services
Microsoft 365 / G-Suite Backups
Advanced email filtering (Spam/Phishing protection)
Advanced Threat Control (ATC)
 Endpoint Detection and Response (EDR)
Includes up to 1 hour remote and phone support**
3rd Party Options Available***
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Advanced Security (Server) Includes everything in Standard, plus:

$200 Per Mth/Server*

Ideal for Businesses with on-prem server & cloud services
Daily Cloud & Local Backup Copy for quick restore (Covers Windows Server 2012 and up, Exchange, SQL)
Restore to Bare Metal, Hyper-V or VMware
Advanced Threat Control (ATC)
 Endpoint Detection and Response (EDR)
Includes up to 1 hour remote and phone support**
3rd Party Options Available***
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FAQ's

Managed means that we actively monitor your PC's / Servers whether it be your Antivirus, Hardware or Backups. This is done via our Support Agent that is installed on the PC / Server and actively monitors the system  and reporting back to our technicians.

While a lot of what we do is automated we do have real technicians monitoring dashboards and picking up tickets that are automatically generated by our Support Agent or tickets raised by end users.

Here's some examples of what our technicians see, a lot o. the dashboards are very visual so it helps them quickly identify any issues.

What we see:

Antivirus

Backups

 

Ticketing System

We use an enterprise version of Bitdefender called Gravityzone specially designed for Managed Service Providers. This includes the modules: Antimalware, Advanced Threat Control and Endpoint Detection and Response. 

Bitdefender Advanced Threat Control is a proactive and dynamic detection technology, based on monitoring processes and system events, and tagging of suspicious activities. It has been designed to act against unknown threats based on their behavior.

Endpoint detection and response, also known as endpoint threat detection and response, is a cybersecurity technology that continually monitors an "endpoint" to mitigate malicious cyber threats.

Advanced Email Protection is a cloud-based email security solution that uses multiple engines to stop spam, phishing, and all types of known, unknown and emerging malware.

For PC's it typically covers all of your documents, photo's and files located in your user folder.

For servers or computers with applications that need to be backed up an Image Based Backup is used to capture the Operating System and all programs, files.

To many to list, but most common checks are:

  • Antivirus Installed
  • HD SMART Failure
  • Device Manager Issues
  • Low Hard Drive Space
  • Operating System Corruption (and automated repair)

To many to list, but most commonly installed applications such as Adobe PDF Reader, Java, Chrome, Firefox etc.

The included support is for remote and phone support options and a typical ticket can be resolved in 15 minutes, for more complex tickets it may take longer.

For onsite support it is charged at our standard hourly rate.

Helpdesk

There are multiple ways to raise a ticket with our support technicians.

Use our managed services application to raise a ticket.

  1. On your computer go down to the System Tray (bottom right) and click on the up arrow to show all of the icons.
  2. Click on the "Just In Tech Support Agent" icon.
  3. Click on "Log a support ticket".
  4. Complete the form as best as possible and click on "Send Request".
  5. A technician will now be in touch.

Email our helpdesk

  1. Use your email application or webmail to send an email to helpdesk@justintech.co.nz
  2. A technician will now be in touch.

Call us 

  1. Call us on 06 8438363 and we will raise a ticket for you.

Terms and Conditions

All charges are monthly and per PC/Server. All charges are excluding GST.

The included support is for remote and phone support options and a typical ticket can be resolved in 15 minutes, for more complex tickets it may take longer.

For onsite support it is charged at our standard hourly rate.

Helpdesk

There are multiple ways to raise a ticket with our support technicians.

Use our managed services application to raise a ticket.

  1. On your computer go down to the System Tray (bottom right) and click on the up arrow to show all of the icons.
  2. Click on the "Just In Tech Support Agent" icon.
  3. Click on "Log a support ticket".
  4. Complete the form as best as possible and click on "Send Request".
  5. A technician will now be in touch.

Email our helpdesk

  1. Use your email application or webmail to send an email to helpdesk@justintech.co.nz
  2. A technician will now be in touch.

Call us 

  1. Call us on 06 8438363 and we will raise a ticket for you.

Managed Backups

We can tailor a backup package to suit your business and backup your servers, NAS, computers and cloud accounts. All options are actively monitored by our team.

Options

  • Server backup - Full backup for your server(s) (System state, file level and service aware (Exchange, SharePoint etc)), regular verification of backups by booting up the server in a virtual environment, bare metal, virtual and file level restore and more.
  • PC backup - Full backup for your computers(s) (System state, file level), regular verification of backups, bare metal restore and more.
  • NAS Backup - Full backup for your NAS(s) (file level), regular verification of backups.
  • Documents only backup - Ideal for workers on the road or workers who save to their desktops and not on the servers share drives. Backs up all Microsoft Office documents and PDF documents and more (Please note that this does not backup image and video files).
  • Microsoft 365 backup - Retain ownership of your Microsoft 365 data and backup your Email, OneDrive and SharePoint sites.

Microsoft 365 Managed Emails

Let us proactively manage your email accounts, including tracking any unauthorised access to your business email accounts.

Brother Managed Print Services

We've partnered with Brother to bring you a fixed cost printing solution.

** Included time can be used for one onsite visit or multiple remote/phone support sessions. Time over and above the included hour(s) is charged at our standard rate. Time is is not carried over from month to month, although if you have a big project/migration this can be negotiated in advanced. Discounted rate for ad hoc work not covered by agreement.