Try our new Remote Control Tool

We have implemented a new Remote Control Tool that is nice and simple to use for our customers.

If they are using Internet Explorer it is just a case of doing the following:

  1. Open Internet Explorer (Start –> All Programs –> Internet Explorer)
  2. Browse to www.justintech.co.nz
  3. Click on the Remote icon (bottom left)
  4. When the Technician has created a session, it will be available for you to join by entering a code provided by the technician then clicking Join
  5. If you are Using Internet Explorer you will see a pop up box “Application Run – Security Warning” –> Click on Run
  6. Once you are connected, you will see the following tooltip in the lower right hand corner of the screen, as well as a small icon

 

 

 

Ending a Session

In most cases, the Technician will end the session, but you may permanently end the session at any time by

  1. Right-clicking the Just In Tech Remote icon in the system tray (bottom right)
  2. Selecting Exit.

 Thanks for reading.

Justin Prebensen
Providing Computer Support and Repairs in  Napier and Hastings